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Celtic Dolphins Swimming Club
Pontardawe Swimming Pool
King George V Park, Jones Street
 Pontardawe, SA8 4JE

the official website

"It is excellent value for money given the number of training session the swimmers are able to access" (2017 Survey)

As part of the survey process, respondents were also asked to provide comments each year as to how the Club could be improved going forward.

For the 2018 survey these comments have been reviewed and grouped according to the following 10 categories, actions against which will be considered by the Club from January 2018.  


"Really appreciate all volunteers without them there wouldn’t be a club" (2018 Survey)

"Love the information emails also, as forward planning is so important in busy family lives.  Thank you! " (2018 Survey

100% of our members said that they would recommend our Swimming Club to a friend! (2018 Survey)

Celtic Dolphins Facebook Group

SUGGESTED IMPROVEMENTS

1- Additional payment tiers should be added to reflect the training hours/ squad allocation of each swimmer.

2- The provision of timing boards would be a good investment for the Club particularly in regards to the Club Champs.

3- Increased visibility of the Head Coach across the Squads would be welcomed.

4- The introduction of a system of giving feedback to swimmers regarding their performance was highlighted.

5- Suggested changes to the organisation of the annual Club Champs and Presentation Evening.

6- Improvements needed in terms of the cleanliness and condition of the toilets and changing facilities at the Pool.

7- The development of a ‘Welcome Pack’ giving key information to new swimmers was suggested.

8- Support for more ‘fun’, ‘varied’ and ‘skills-based’ activities during training as well as social events such as the organised trip to Oakwood Park.

9- Concerns about lanes being crowded on some evenings.

10- Improvements to the management of the Club’s social media accounts.







"Many thanks to the committee and coaches for all their tireless efforts throughout the year" (2018 Survey)

"Lovely family orientated club with great swimmers, spectators and coaches!" (2017 Survey)

2017 SURVEY RESULTS
Rating/ 
Area

 Excellent   Good           
AverageBelow Average PoorDon't know
Coaching76%24%0%0%0%0%
Facilities
0%47.8%43.4%8.6%0%0%
Training60.8%34.7%0%4.3%0%0%
Communications 73.9%26%0%0%0%0%
Value for money45.4%40.9%9%4.5%0%0%
Club Champs Meet 2016
47.8%34.7%4.3%0%0%13%
Club Sprint Meet 201660.8%17.3%8.6%0%0%13%
Summer BBQ & Duck Race event 2016
39.1%17.3%8.6%0%0%34.7%
Presentation Evening event 201656.5%37.7%0%0%0%8.6%
Halloween Disco event 201645.4%13.6%4.5%0%0%36.3%

"The Club is a fantastic organisation to be part of and it now has a clear vision as to how it goes forward" (2018 Survey)

WHAT OUR MEMBERS SAY ABOUT US

"Thank you to the committee, coaches and facilities for such a ‘fantastic’ club. It is feeling more and more like a team" (2018 Survey)

"Dai is an excellent coach and a great asset to the Club" (2017 Survey)

During the summer of both  2017 and 2018 customer surveys were available to members of the Celtic Dolphins Swimming Club electronically and in hard copy.  They were devised by the Club Committee to seek feedback from members regarding views on the key aspects of the management and development of the Swimming Club.

​The total number of completed surveys submitted was above average with 49% of the total membership responding in 2018 and over 43% taking part in 2017.  The key results of the survey are provided below together with examples across the page of the specific comments that were provided.

"As very new members to the Club we have found it an extremely friendly and welcoming club.  We have only been there for 5 weeks but have been given more information than we had in 18 months at our previous club" (2018 Survey)

2018 SURVEY RESULTS
Rating/ 
Area

 Excellent   Good           
AverageBelow Average PoorDon't know
Coaching60.8%34.7%0%0%0%4.3%
Facilities
9.5%47.6%33.3%4.7%4.7%0%
Training86%14%0%0%0%0%
Communications 85%15%0%0%0%0%
Value for money81%14%5%0%0%0%
Club Champs Meet 2017
42.8%3.3%0%4.7%0%19%
Club Sprint Meet 201852.4%23.8%4.7%0%0%19%
Trip to Oakwood 201845%15%0%0%0%40%
Presentation Evening event 201742.8%23.8%14.3%0%0%19%
Halloween Disco event 201721%0%15.8%5.3%5.3%52.6%

"Communication has improved greatly since we joined" (2017 Survey)

"My son was made to feel very welcome at the club as was I by other parents.  His confidence has grown lots and it’s lovely to feel part of the Club" (2018 Survey)

"Having moved both my children from another club 2 years ago, I have been able to see a vast improvement in their swimming and this is shown in their achievements, this is simply down to the dedication and devotion by all the coaches" (2017 Survey)

"Compared to other local clubs, we are very lucky to be having such a good deal.  The children are also able to use all Celtic Leisure facilities included in their monthly fee" (2017 Survey)

"A fantastic professionalism, direction, knowledge and overall guidance.  Thank you" (2017 Survey)

WHAT HAPPENS NEXT?